Shipping policy

At Flavanic, we are dedicated to ensuring that your orders are processed promptly and delivered efficiently. This policy outlines our shipping procedures, delivery times, and related terms.

Processing Time

  • Order Processing: Orders are processed within a 2-4 days after payment confirmation.

  • Business Days: Processing occurs Monday through Friday.

  • Non-Shipping Days: Orders will not be shipped on weekends or public holidays.

  • Order Confirmation: A confirmation email with tracking information will be sent once your order has shipped.

Shipping Rates & Delivery Estimates

DELIVERY DISCLAIMER: All delivery times are estimates only and not guaranteed. Flavanic is not responsible for delays caused by carriers, customs, weather, or other factors beyond our control. We make no guarantee of delivery by any specific date or time.

Shipping times vary based on location.

Region Estimated Delivery Time Shipping Cost
Australia 7-12 business days Calculated at checkout
International 7-12 business days Calculated at checkout; duties and taxes may apply

International Shipping

INTERNATIONAL SHIPPING LIMITATIONS:

- Flavanic is not responsible for packages held, seized, or rejected by customs

- Customers are responsible for ensuring products can be legally imported to their country

- Some countries may restrict or prohibit dietary products containing certain ingredients

- Additional delays may occur due to customs inspections or documentation requirements

- Flavanic does not provide customs brokerage services or assistance with customs clearance

  • Availability: Flavanic ships to most countries worldwide unless otherwise stated on the order page.

  • Shipping Costs: International shipping prices vary by territory and will be displayed at checkout.

  • Duties and Taxes: Customers are responsible for any applicable customs duties, taxes, or fees imposed by their country in addition to the cost of the order. If an order is returned to us because of your failure to pay any customs fee or duty then you will be required to pay for additional shipping costs to reship the order to you.

  • Delivery Times: International shipping times vary based on the selected service and customs processing times.

Order Tracking

  • Tracking Information: Once your order ships, you will receive a tracking number via email.

  • Tracking Updates: You can monitor your package's progress through our tracking page.

  • Assistance: If your tracking information hasn’t been updated within 7 business days, please contact our support team.

    TRACKING LIMITATIONS: Tracking information is provided as a courtesy and may not always be accurate or up-to-date. Flavanic is not responsible for tracking errors, delayed updates, or carrier tracking system failures. Absence of tracking updates does not indicate package loss or delay.

Lost, Stolen, or Delayed Packages

CUSTOMER ADDRESS RESPONSIBILITY: Customers are solely responsible for providing accurate, complete shipping addresses. Flavanic is not responsible for delivery delays, non-delivery, or additional costs resulting from incorrect, incomplete, or outdated addresses. Address changes after processing may incur additional fees.

  • Delivered but Not Received: If your package is marked as delivered but you haven’t received it, please check with neighbours, your building’s mailroom, or your local post office. If you still don't receive it after 7 business days, please reach out to us.

  • Lost in Transit: If your package is lost during transit, contact our support team within 7 days of the expected delivery date for assistance.

  • Liability: Flavanic is not responsible for stolen packages or incorrect addresses provided at checkout unless Order Protection was purchased.

Address Changes & Order Modifications

  • Modification Window: If you need to change your shipping address or modify your order, please contact us within 1 hour of placing your order.

  • Processing Limitations: Once an order has been processed, we are not able to make changes to orders.

Returns & Exchanges

  • Policy Details: For information on returns or exchanges, please refer to our Refund Policy.

Holiday & High-Demand Periods

  • Extended Shipping Times: During peak seasons (holidays, sales events), shipping times may be extended due to increased order volume.

  • Recommendation: We suggest placing orders early to ensure timely delivery during these periods.

FORCE MAJEURE:

Flavanic shall not be liable for any shipping delays or failures due to circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, labour disputes, government actions, pandemic restrictions, carrier disruptions, or other acts of God. In such cases, delivery times may be extended to an unknown duration without any requirement for us to take any action.

Contact Us

If you have any questions about our shipping policy, please reach out to us:

support@flavanic.com
Broadway, Caroline Springs, VIC, 3023, AU